Booking an Appointment
PLEASE CLICK ON THE SYSTMONLINE LOGO BELOW TO BOOK AN APPOINTMENT ONLINE
You can book appointments online, by telephone or by coming into the surgery.
To Book Online: To register for online appointment booking and prescription ordering through our Patient Access Service. Please call at the practice, bringing proof of identity (e.g. passport or photo driving licence) and one of the staff will be happy to print out your personal log-in details for the service.
Once you have your log-in details please click on the image below to log-in.
To Book by Telephone: To book appointments at Skipton please call (01756) 799622 in surgery hours then press 1 to be put through to appointments. The surgery is open to take bookings for same day (urgent) and routine appointments from 8am. To book appointments at the Gargrave Surgery please call (01756) 749226.
At least 60 same day service appointments are made available from 8am each day. Please book early as the appointments can get filled quickly.
Booking in Person: Appointments can be made at either Skipton or Gargrave surgeries during opening hours. Our reception team will be pleased to help you.
IN CASE OF COLLAPSE, SEVERE CHEST PAIN OR SUSPECTED HEART ATTACK/STROKE CALL 999 IMMEDIATELY FOR AN AMBULANCE
HELP US TO HELP YOU
- By making clear how urgent the problem is.
- Our Practice team may ask you what you would like to see the Doctor or Nurse about to make sure you see the correct person for your condition. This will save you time and a wasted appointment.
- Please let us know if you cannot keep an appointment or change your mind as someone else will be able to use the appointment. A quick and easy way to cancel appointments is to sign up to our SMS text messaging service.
- An appointment is for 10 minutes. If you think you will need longer, or have several issues you would like to address with a Doctor or Nurse please inform the receptionist when you make the appointment.
- We will try and offer you an appointment with the Doctor or Nurse that you prefer to see although you may sometimes have to wait to see the clinician of your choice. People with clinically urgent problems will always be able to see or speak to a Doctor or Nurse who can offer appointments the same day or may give advice or a prescription if appropriate.
- Running late: Unfortunately sometimes surgeries can run late - often because patients' conditions can be more complex. The clinician needs to take the time to be thorough for the patient’s benefit. When the appointments are running later than 20 minutes the receptionist will normally post information on the Patient Information Screens in the waiting area. If you wish to reschedule your appointment please see reception to make the arrangements.
- Text Message Reminder Service: If you would like to receive text reminders of your appointments, you can download the Text Message Service sign-up form here. Please complete this and bring to the surgery. This service also allows you to cancel appointments.
- CHAPERONES - If you feel you would like a chaperone present at your consultation, please inform your doctor/nurse, who will be happy to arrange this for you.
We look after patients across an extensive geographical area of almost 400 square miles and therefore rely on patients travelling to the surgery in all but exceptional circumstances. Most illnesses are not affected by travelling and we can provide you with a better standard of care and speedier treatment in the surgery where we have access to appropriate equipment and more resources than in your home. We would ask you to remember that in the same time it would take a GP to do one home visit, they may be able to see between 4 and 6 patients at the practice. If you think you need a home visit please call us as early as possible in the day and ideally before 10am. You will be called by a GP before the visit. Apart from emergencies, home visits will normally be attended after surgery.
Doctors see patients by appointment at the surgery. Your doctor may ask you to phone him/her to report on a medical condition rather than book a further appointment.
Occasionally, at very busy times, it may not be possible to return the call on the same day. (The duty doctor does not deal with routine enquiries). On calling, the telephone operator will ask for a brief outline of your enquiry. This is to enable them to direct you to the most appropriate person and to ensure the doctors are left with time to deal with medical problems other personnel are unable to advise on.
If you are away from home and need medical attention, you are entitled to see a doctor anywhere in the UK. You will be asked to complete a temporary resident form which includes your home address and registered GP details.