We recently made a change in the way that we operate our appointments system.
We heard what you told us about contacting your doctor and decided to implement a new service. Many of you told us you found it difficult to get an appointment or speak with your doctor so we are introducing a new system in the practice from Monday, 12 January 2015.
These simple changes will mean:
- It is easier to get through on the phone
- Shorter waits to see the doctor
- Continuity of care by your desired clinician
- No wasted journeys to the surgery when you do not need to come in
- No change for life threatening emergencies - call 999 as before
- If it is not an emergency you can save a trip to A & E by calling your GP first
Three simple steps:
1. You telephone the surgery. All our doctors are qualified to help but if you want a particular one, please call on the day they are working. (Their timetables are available from reception or elsewhere on the website).
2. The doctor calls you back. When? Usually within the hour or you can ask them to call you at a time to suit you.
3. You are always seen, if needed. When? There is no need to book in advance. 9 out of 10 patients choose a convenient time on the same day
What will the receptionist ask?
“How can I help you?”
If it is a medical matter they will ask for a few words about the problem to help the doctor prepare for the call. You may also ask to see the Practice Nurse, as normal
What will the doctor do?
The doctor will discuss your problem with you and agree what to do. You may only need advice or a prescription, or you may need to ask to see your doctor or nurse. The doctor will offer you an appointment the same day or a later day, if you prefer
What if I am at work?
Employers are normally happy that you can save time by not going to the surgery. Ask your employer for a quiet spot to take the doctor’s call. If timing is an issue, please tell the receptionist
Can the doctor call my mobile?
Yes. The doctor can call you on a mobile or landline. The receptionist will check that they have the correct number
Can I call anytime in the day?
Yes. The service is exactly the same during normal working hours. There is often a rush at the start of the day so you may find that you get a quicker response later
If your request is not for a doctor but for any other matter, please call after mid-morning when the lines are often quieter
Thousands of patients all around the country are already enjoying this service. Their feedback is very positive, please pick up a leaflet in the practice or follow this link: http://gpaccess.uk/patients/